ORDERING INFORMATION
AND RETURN POLICY

THREE WAYS TO ORDER

CALL-IN ORDERS:

616.421.2600   ext. 2510
8:00am – 5:00pm
Orders for parts placed by 3:00pm will usually be shipped the same day.
Overnight orders get first priority.

FAX ORDERS:

616.421.2599

E-MAIL ORDERS:

parts@pmsi.cc

PLEASE INCLUDE THE FOLLOWING INFORMATION WHEN ORDERING:

  • Shipping Address
  • Billing Address (if different)
  • Method of Shipment (Overnight, Second Day, Ground)
  • PURCHASE ORDER NUMBER – Mandatory … no parts will be ordered without a P.O number.
  • Phone Number

NOTE: All orders must be inspected within 15 days of receipt for damaged or missing parts. Remember, once you sign for the package, it is your responsibility.

RETURN POLICY

  • All returns must be accompanied with an RMA # on the outside of the box.
  • NO returns will be accepted without an RMA #.
  • To obtain an RMA#, call 616.421.2600 ext. 2510 and ask for one of the Technical Support staff – you will need a part description and the reason for return.
  • PURCHASE ORDER NUMBER – if this is not warranty work or a return for credit, we MUST have a P.O. number.

CUSTOMER SERVICE AND SUPPORT:

Regular Business Hours – 8:00am – 5:00pm: 616.421.2600
Emergency Technical Support (After Hour and Weekends): 800.937.5764 
E-Mail Technical Support: support@pmsi.cc